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Location: Singapore

Primary Responsibilities

The Senior Digital Marketing Manager drives Park Hotel Group's corporate digital marketing excellence by leading strategy, execution, and adoption across the group. This role focuses on maximising digital conversion, optimising user experience, and leveraging MarTech platforms to strengthen direct channels and commercial outcomes.

Job Functions

• Champion corporate and hotel adoption of existing digital platforms (web CMS, CRM, analytics, etc), ensuring best-in-class utilisation.
• Lead group-wide digital development across channels, ensuring alignment with commercial and brand priorities.
• Govern digital performance standards across hotels, providing frameworks, training, and audits to drive consistency and uplift in execution.
• Oversee CRM strategy at the corporate level, focusing on segmentation, personalisation, and data-driven campaign planning (partnering with CRM & loyalty team).
• Collaborate with Revenue, Sales, and Hotel Marketing teams to integrate digital initiatives into commercial roadmaps.
• Guide team members on digital UX enhancements for the group and hotel websites, booking flows, and mobile platforms to improve conversion and guest journey.
• Analyse digital performance data and market trends, translating insights into strategy adjustments and growth opportunities.
• Manage relationships with digital agencies, tech partners, and platform vendors, ensuring delivery of agreed KPIs.
• Lead and mentor a small team, building expertise and fostering a test-and-learn mindset.

Qualifications & Skills

• Tertiary education in Business, Marketing, Digital Media, or related fields.
• 7-10 years of related experience, ideally within hospitality, travel, or consumer industries.
• Proven experience in performance marketing, MarTech platform utilisation, and digital conversion optimisation.
• Analytical and data-driven, with proven ability to interpret performance metrics and translate into actionable strategy.
• Excellent communication skills in English (both written and verbal); proficiency in additional Asian languages is a plus.
• Familiarity with remote working and Mac environment are pluses.
   

Location: Singapore

Primary Responsibilities

The Manager, CRM & Loyalty is responsible for driving guest engagement, retention, and lifetime value through data-driven marketing initiatives. The role focuses on managing CRM platforms, email marketing, loyalty campaigns, and performance optimisation to strengthen the group’s commercial growth.

Job Functions

• Develop, execute, and optimise email marketing campaigns that drive engagement, bookings, and repeat stays.
• Manage CRM platform operations including database health, audience segmentation, and automation workflows.
• Refine customer journey across lifecycle stages, leveraging personalisation opportunities.
• Lead loyalty marketing initiatives, driving enrolments, activation, and repeat bookings.
• Implement A/B testing and campaign optimisation to improve open rates, CTRs, conversions, and revenue contribution.
• Partner with hotels to align CRM and loyalty campaigns with business priorities.
• Analyse campaign performance, database trends, and member behaviour, translating insights into actionable strategies.
• Ensure data compliance and accuracy across all CRM activities.
• Stay current with CRM, marketing automation, and loyalty best practices.

Qualifications & Skills

• Tertiary education in Business, Marketing, Hospitality Management, or related fields.
• 5–8 years of related experience, a plus if those were within hospitality, travel, or consumer industries but we are open to candidates from cross industries.
• Proven track record in managing email marketing & loyalty platforms.
• Strong knowledge of CRM and loyalty metrics and levers. 
• Analytical mindset and results oriented. 
• Excellent communication skills in English (both written and verbal); proficiency in additional Asian languages is a plus.
• Familiarity with remote working and Mac environment are pluses.  

Location: Malé, Maldives (On-site) / Malaysia (Remote) / Singapore (Remote)

About the Position

The Brand Content Manager is a creative and strategic professional responsible for developing, executing and maintaining brand-aligned content across all guest-facing platforms. This includes the resort’s website, social media channels, digital marketing materials and on-property guest communications.

This role combines strategic brand storytelling with hands-on content production and platform management, ensuring every touchpoint reflects the resort’s luxury positioning and delivers on its guest experience promise. 

Key Responsibilities

Content Strategy & Brand Alignment

• Develop and maintain a consistent brand voice and messaging framework across all platforms.
• Translate brand and product positioning into compelling content strategies and editorial calendars.
• Collaborate with marketing leadership to align content with seasonal campaigns, promotions, and guest experience initiatives.

Content Creation & Execution

• Write, edit, and publish content for the resort’s website, blog, and service pages.
• Create and schedule engaging social media content (posts, stories, reels) that reflects the brand’s tone and visual identity.
• Design and produce marketing materials, including brochures, flyers, email campaigns, and digital advertisements.
• Capture and edit photo and video content for use across digital and print channels.
• Manage content updates through CMS platforms and social media management tools.

Platform & Asset Management

• Maintain and update the resort’s website with current promotions, events, and service information.
• Oversee social media accounts to ensure consistent engagement and brand representation.
• Coordinate with external creatives (photographers, videographers, designers) as required.

Performance Monitoring & Optimisation

• Track and analyse content performance using analytics tools to enhance engagement and conversion.
• Conduct regular audits of content touchpoints to ensure consistency, accuracy, and brand alignment.
• Stay informed on emerging content trends, SEO best practices, and hospitality marketing innovations.

Qualifications

• Degree in Marketing, Communications, Journalism or a related field; or relevant professional certifications (e.g. Content Marketing, Digital Marketing, Graphic Design).
• Additional certifications in photography, videography, or design tools (e.g. Adobe Creative Suite, Final Cut Pro, Canva) are highly advantageous.

Required Skills

• 3–5 years of experience in content creation, brand communications, or digital marketing, preferably within the hospitality or luxury sectors.
• Strong writing, editing, and storytelling abilities.
• Proficiency in CMS platforms (e.g. WordPress), social media management tools, and basic design software.
• Hands-on experience in photography, videography, and visual content production.
• Familiarity with SEO principles, content analytics, and performance tracking tools.

Preferred Attributes

• Passion for luxury travel, hospitality, and storytelling.
• Strong aesthetic sensibility aligned with premium lifestyle branding.
• A proactive self-starter with a collaborative mindset.
• Comfortable working cross-functionally with marketing, operations, and guest experience teams.
  
   

Location: Malé, Maldives (On-site)

Primary Responsibilities

Lead the resort’s sales strategy and team to maximise revenue, strengthen client relationships, and expand market share across key segments. Oversee a focused sales team to deliver measurable results in line with business priorities, while positioning Grand Park Kodhipparu as a preferred destination in the Maldives.

Job Functions

• Deliver sales targets through proactive account management, market segmentation, and tailored offers.
• Build and sustain long-term partnerships with key clients, travel trade, and corporate accounts to secure repeat business and loyalty.
• Develop innovative promotions and value-driven packages along Director of Revenue to capture business during need periods and differentiate the resort from competitors.
• Identify and penetrate emerging source markets, expanding the resort’s client base and diversifying revenue streams.
• Ensure the sales team consistently delivers on promises made to clients, supported by clear reporting, operational alignment, and brand positioning.
• Enable a strong, consistent resort base business across core segments
• Empower team members to achieve individual and departmental sales targets
• Lead, coach, and develop the sales team, providing guidance, performance feedback, and skill-building opportunities.

What Success Looks Like

• Resort consistently meets or exceeds sales and revenue targets
• Strong base of repeat business from loyal, long-term accounts
• Innovative sales initiatives that drive incremental business in low periods
• Entry into new or underdeveloped markets with measurable revenue contribution
• Motivated, capable sales team achieving personal and collective targets
• Professional, reliable client experience that enhances the resort’s reputation

Qualifications & Skills

• Bachelor’s degree in Business, Hospitality, or related field
• 5–7 years of hospitality sales experience, with at least 2 years in a leadership role
• Strong track record of revenue delivery and account growth
• Excellent communication, negotiation, and presentation skills
• Ability to lead and motivate a small, multicultural team
• Established client network in key Maldives source markets is a plus

Location: Malé, Maldives (On-site) / Malaysia (Remote) / Singapore (Remote)

Primary Responsibilities

Champion marketing and communications as well as all media strategies for the hotel to achieve positive brand exposure, high media impressions and high ROI for marketing dollars spent.

Job Functions

• Lead and implement the hotel's marketing and communications as well as public relations strategy.
• Oversee the hotel’s advertising budget and ensure the most effective use of budget for maximum returns
• Enhance the hotel’s reputation through media relations, marketing strategies, storytelling, and partnerships as well as the development and use of creative content on various channels including offline and online media and social media. 
• Manage hotel’s owned marketing channels including below-the-line platforms such in-room TVs as well as digital screens, and online platforms including property website, social media handles (not limited to Facebook, Instagram, LinkedIn, etc.), online third-party sites etc. Ensure that content including facts and images are up to date and accurate
• Drive revenue in collaboration with various internal departments (i.e. Revenue, Sales, F&B) and external agencies by employing integrated marketing communications strategies, including but not limited to digital marketing, content marketing and media relations 
• Develop and produce hotel and promotional collaterals including EDMs, Posters, Flyers, etc.
• Ensure the smooth execution of marketing promotions in the areas of F&B, rooms or meetings/catering
• Negotiate marketing partnerships, barter deals and sponsorships that will build the hotel’s reputation and drive commercial success.
• Develop and curate an up-to-date library of creative assets including photos that feature and rightly represent the hotel, its rooms, facilities as well as wine and dine offerings.
• Manage the press office function for the hotel including and not limited to pitching to the media, drafting press releases, preparing media kits/briefs and facilitating media enquiries/ interviews 
• Collaborate with Corporate Marketing and Communications team to ensure consistent messaging and application of brand guidelines for all marketing communications collaterals, hotel amenities, signages etc.
• All other tasks that may be assigned from time to time by the supervisor.

What Success Looks Like

• Build strong working relationships with multi-functional teams, including Corporate Marketing team to collectively deliver on business priorities
• Achieve favourable unfair share of voice in media impressions and engagement on social media channels against competition
• Achieve high return on investment / advertising spend for every dollar spent 
• Pioneer-mindset and curiosity with the end-goal in mind

Qualifications & Skills

• At least a bachelor’s degree from an accredited college or university
• Experienced in hospitality marketing and public relations, preferably with at least 2-3 years of experience as a department head
• Proficient in digital marketing, social media marketing as well as media relations
• Fluent in English – written and spoken; proficiency in additional language will be an advantage
• Strong project management and communication skills
• Mature, critical thinker and creative problem solver
   

Location: Singapore 

Primary Responsibilities

The primary responsibility of the Director of Sales is to lead and oversee the hotel’s room sales strategy, driving revenue growth and market penetration across key segments. This includes managing and mentoring the sales team, developing and executing innovative sales and marketing initiatives, preparing and monitoring the annual sales budget, and cultivating strong client relationships. The role demands a strategic thinker with deep knowledge of the luxury hospitality market, capable of delivering measurable results through effective leadership and customer-focused engagement.

Job Functions

• Be responsible for the hotel’s room sales activities.
• Maximize revenue and profit for the hotel.
• Achieve and exceed targeted STR.
• Prepare and present the hotel’s annual room sales budget. The annual budget should include manpower requirement, operating expenses, etc.
• Direct and manage the hotel’s room sales activities, to fully penetrate the hotel’s identified markets and maximize room and catering sales revenue.
• Manage the sales team and work with each team member to maximize room sales revenue and exceed budgeted target.
• Supervise the sales team in their daily sales activities and maximize the productivity. Establish high level of contacts with all customers.
• Be involved in the planning and execution of marketing programs for room sales and actively engage in the development of these marketing programs.
• Establish strong market network.
• Closely monitor the sales expense budget and approve the reimbursable expenses of sales team under his/her charge.
• Ensure that all salespersons in the department are well trained in selling and have excellent product knowledge in our hotels and competitive hotels, to effectively penetrate the market. Ensure all other administration staff are trained in relevant skills to perform the assigned tasks, and staff are trained to achieve the next higher level.
• Conduct performance development review for department staff and provide honest feedback on their respective performance. Guide and improve performance when there is a shortfall in performance. Reinforce performance if it has not reached an acceptable level of competency.
• Perform any other job tasks as assigned.

Qualifications & Skills

• Bachelor’s degree in business, Marketing or a related field.
• Minimum 10 years of Sales experience in the hospitality industry with 2 years in a similar capacity.
• Excellent presentation, negotiation, and communication skills.
• Self-motivated with strong track record in driving revenue growth in the luxury hotel sector.
• Strong leadership capability and interpersonal skills.
• Proficient in CRM and hotel systems. 

Location: Singapore 

Primary Responsibilities

The Food & Beverage Catering Sales Manager is responsible for driving revenue growth by identifying and managing a portfolio of clients, promoting the hotel’s restaurant, event, and catering facilities across corporate, leisure, MICE, and social segments. The role ensures the seamless execution of events through strategic sales initiatives, marketing collaboration, and exceptional client engagement.

Job Functions

• Proactively identify, pursue, and manage a portfolio of clients to maximize sales across corporate, leisure, MICE (Meetings, Incentives, Conferences, and Exhibitions), social events, weddings, and outside catering services.
• Build and maintain a strong network of business contacts, foster productive relationships with existing and potential clients, and stay informed on market trends, pricing strategies, and promotional activities.
• Collaborate with Digital Marketing and Public Relations teams to promote F&B offerings through targeted campaigns, social media engagement, and seasonal activations.
• Manage venue hire platforms and ensure up to date information on the venue marketplace
• Organize client familiarization visits to showcase hotel and catering facilities.
• Represent the hotel at sales roadshows, trade functions, exhibitions, and promotional events.
• Manage the end-to-end event process including contract preparation, invoicing, payment collection, and coordination with clients for event planning and execution.
• Prepare and distribute Banquet Event Orders, floor plans, and conduct weekly briefings with F&B service and operations teams. Ensure timely delivery of event signage, menu cards, and other materials.
• Generate and consolidate weekly sales activity reports, forecasts, competitive analyses, and event sales summaries for management review.
• Support the development of the annual events and catering sales budget and contribute to setting annual sales targets during the business planning cycle.
• Safeguard the hotel’s proprietary information with utmost care and confidentiality.
• Perform other duties as assigned by management.
• Perform any other job tasks as assigned.

Qualifications & Skills

• Diploma or Bachelor’s degree in Business, Hospitality, or a related field.
• Minimum 3 years of experience in a similar role with a proven track record in sales and client management.
• Strong presentation, negotiation, and communication skills.
• Excellent interpersonal and customer service abilities.
• Detail-oriented with strong organizational and multitasking capabilities.

Location: Singapore 

Primary Responsibilities

The Assistant Manager, Food & Beverage Operations supports the Manager, Food & Beverage Operations in overseeing the outlet’s daily operations and ensuring it functions as a profitable revenue-generating centre. This includes assisting in the planning and execution of sales initiatives, promotions, and marketing strategies, while maintaining high service standards and customer satisfaction. The role involves coordinating staff activities, managing inventory and equipment, ensuring hygiene and safety compliance, and optimizing labour and operational efficiency. 

Job Functions

• Plan requirements for bookings and promotions, coordinating with staff to ensure smooth execution.
• Maintain adequate supplies and ensure equipment is properly maintained.
• Organize daily operations to optimize labour costs and service efficiency.
• Uphold service standards and contribute to revenue growth.
• Ensure staff grooming meets company standards.
• Assist in the setup and presentation of buffet displays to ensure they are visually appealing and aligned with the outlet’s standards.
• Ensure food service meets hygiene standards and deliver excellent customer service.
• Build rapport with guests and maintain a mailing list of regular patrons.
• Conduct on-the-job and monthly training for outlet staff.
• Share updates on promotions, events, and guest feedback during briefings.
• Ensure accurate pricing and monitor for irregularities in cash handling.
• Perform other duties as assigned. 

Qualifications & Skills

• Tertiary education in Business, Hospitality Management, Food & Beverage, or related fields.
• 4–5 years of relevant experience, preferably in hospitality, travel, or F&B industries.
• Strong leadership and team coordination skills with the ability to motivate and guide staff.
• Excellent communication and interpersonal skills to engage effectively with guests and team members.
• Sound knowledge of food safety, hygiene standards, and service protocols.
• Proficiency in inventory management, cost control, and basic financial reporting.
• Ability to work under pressure and adapt to a fast-paced environment.
• Familiarity with point-of-sale systems and basic computer applications (e.g., MS Office).
• Strong problem-solving skills and a proactive approach to service recovery and guest satisfaction.

Location: Singapore 

Primary Responsibilities

The Guest Services Manager plays a pivotal role in ensuring the smooth and efficient operation of the Front Office. This includes overseeing daily guest services, maintaining high standards of cleanliness and safety, managing team schedules and training, and delivering exceptional guest experiences. The incumbent serves as a key point of contact for VIP guests, coordinates with various departments to ensure seamless service delivery, and upholds brand standards through proactive leadership and attention to detail.

Job Functions

• Conduct regular inspections of all front and back-of-house areas to ensure cleanliness, orderliness, and compliance with Occupational Safety and Health standards.
• Plan and deliver periodic training sessions for Front Office staff to maintain brand standards and service excellence.
• Coordinate and prepare work and vacation schedules for the Front Office team in the absence of the Assistant Front Office Manager.
• Personally welcome and escort VIP guests to their rooms, ensuring all relevant departments are informed of their arrival and preferences.
• Monitor and uphold service standards, providing constructive feedback to enhance team performance.
• Ensure prompt, courteous, and efficient service for all guests, including room orientation and tactful handling of complaints.
• Review daily arrival lists, noting VIPs and guests with special requests, and ensure personalized service.
• Prepare and distribute relevant operational reports to all departments.
• Ensure effective shift handovers, with proper follow-up and resolution of outstanding issues.
• Safeguard and manage key issuance, ensuring access is granted only to authorized personnel.
• Authorize rate and room changes, paid-outs, cash advances, and cheque acceptance in accordance with hotel policies.
• Monitor and resolve guest feedback and service issues, communicating relevant information to concerned departments.
• Handle correspondence related to enquiries, reservations, and complaints professionally.
• Monitor room inventory to optimize occupancy and maximize revenue.
• Be well-versed in emergency procedures and act as part of the first response team.
• Perform any other duties as assigned by management. 

Qualifications & Skills

• Minimum 2 years of experience as a Guest Services Manager / Duty Manager in a hotel environment.
• Outgoing, meticulous, and highly service-oriented personality.
• Strong leadership and interpersonal skills with the ability to manage and motivate a team.
• Proficient in Opera or similar hotel management systems (preferred).
• Excellent communication, problem-solving, and organizational skills.
• Ability to work flexible hours, including weekends and public holidays.

Location: Singapore 

Primary Responsibilities

The Guest Services Officer ensures the smooth and efficient operation of all Front Office areas during assigned shifts by overseeing service delivery, addressing guest enquiries and complaints promptly, and maintaining high standards of hospitality to ensure overall guest satisfaction.

Job Functions

• Oversee daily operations of the Front Desk and Crystal Club, including check-in/check-out procedures, currency exchange, room changes, audit balances, daily reports, and food & beverage service in accordance with established policies and procedures.
• Provide friendly, professional assistance to all guests, including room orientation or escorting guests to their destinations within the hotel. 
• Liaise with the Guest Services Manager or Executive to resolve guest complaints promptly and effectively.
• Assist walk-in guests with alternative accommodation arrangements during full-house situations.
• Communicate guest arrivals, room changes, check-outs, and special arrangements to relevant departments.
• Attend shift briefings to stay informed of hotel activities and operational requirements.
• Ensure effective handover between shifts, with proper follow-up and resolution of outstanding issues.
• Proactively upsell rooms and services at every opportunity to maximize revenue.
• Maintain accurate guest records.
• Personally greet and conduct in-room check-ins with room orientation for all Club guests.
• Perform any other duties as assigned by the superior.

Qualifications & Skills

• At least 1 year of working experience in customer service. Candidates with no prior experience are also welcome to apply.
• Excellent communication and interpersonal skills. 
• Strong problem-solving abilities and attention to detail. 
• Ability to work effectively in a fast-paced, team-oriented environment. 
• Multilingual abilities are an advantage enabling effective communication with guests from diverse backgrounds.

Location: Singapore 

Primary Responsibilities

The Food & Beverage Operations Executive provides day-to-day operational support to ensure smooth service delivery and consistent guest satisfaction. This role assists in implementing F&B initiatives, coordinating promotions, monitoring service standards, and supporting cost control efforts. The Executive also contributes to staff communication and feedback collection, playing a key role in maintaining operational efficiency and a positive dining experience. 

Job Functions

• Coordinate food and beverage operations including sales, customer service, and promotional activities.
• Ensure consistent delivery of high-quality food and beverage standards to meet customer satisfaction.
• Oversee the presentation, supervision, and control of service to optimize profitability and guest experience.
• Prepare mise-en-place and ensure side stations are fully stocked with food items, crockery, chinaware, and other essentials before each shift.
• Replenish supplies and linen as needed throughout service.
• Welcome guests warmly, escort them to their tables, and provide attentive service.
• Accurately take and serve food and beverage orders in a timely manner.
• Present bills and process payments efficiently and courteously.
• Perform additional duties as assigned by the supervisor or management team.

Qualifications & Skills

• 2–3 years of related experience, ideally within hospitality, food & beverage industries.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and as part of a team.
• Attention to detail and commitment to delivering excellent customer service.